EU Withdrawal Information

Where a statutory withdrawal right applies to a distance contract, the withdrawal period is generally 14 days from conclusion of the contract. To meet the deadline, it is sufficient to send an unambiguous withdrawal statement before the period expires to support@voxenne.com. For German contracts, VOXENNE also provides an electronic withdrawal function and confirms receipt on a durable medium.

VOXENNE supplies paid digital content online and is designed for immediate processing. Where EU withdrawal rules apply, the customer is therefore asked before the binding order for separate express consent to performance before the end of the withdrawal period and acknowledgment of the loss of the withdrawal right once performance begins under the applicable legal conditions. The contract and consent are confirmed on a durable medium before automated generation starts.

Mandatory rights relating to defective or non-delivered digital content remain unaffected.

Model withdrawal statement (optional):
To EUROmove s.r.o., Dandova 2619/13, 193 00 Praha – Horní Počernice, Czech Republic, email support@voxenne.com.
I hereby withdraw from my contract for the supply of the following digital content: [description / order ID].
Contract concluded on: [date].
Consumer name: [name].
Consumer address: [address, if provided].
Date of statement: [date].
A signature is required only for a paper statement.

EUROmove s.r.o.
Dandova 2619/13, 193 00 Praha – Horní Počernice, Czech Republic
Company ID: 11944871
VAT ID: CZ11944871
Commercial Register: Municipal Court in Prague, Section C, File 356831
Managing Director: Andrea Kasanová
Email: support@voxenne.com

Digital product, delivery, withdrawal and defect claims

VOXENNE creates personalized digital songs and videos to the agreed brief. The completed result is made available on the private order page for playback and download. Acknowledging receipt is not a condition for downloading files already made available.

Immediate performance requires the customer's prior active express consent. Where applicable law permits, the right to withdraw without giving a reason expires only when all legal conditions are met, including prior consent, notice and acknowledgment of the loss of that right, commencement of performance, and confirmation of the contract and consent on a durable medium. Personalization or starting production alone does not remove mandatory consumer rights.

A change of mind or personal taste alone is not a defect or an automatic ground for a refund if the result meets the agreed brief and applicable legal requirements. Statutory withdrawal and refund rights remain unaffected.

Report missing, inaccessible, corrupt, unplayable or non-conforming content through the customer form or support@voxenne.com, giving the order number and a description of the defect. Remedies, including any price reduction or refund, follow applicable law. Consent to immediate performance and the number of creative revisions do not restrict rights concerning defects or non-delivery.