Reklamacija
Na tej strani je celotno pravno besedilo v angleščini. Prevedeni povzetki še niso bili pravno pregledani. Obvezne pravice potrošnikov ostajajo v veljavi.
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Digitalni izdelek, dobava, odstop in reklamacije
VOXENNE ustvarja prilagojene digitalne pesmi in videe po dogovorjenem naročilu. Končni rezultat je na zasebni strani naročila na voljo za predvajanje in prenos. Potrditev prejema ni pogoj za prenos že dostopnih datotek.
Takojšnje izvajanje zahteva predhodno aktivno izrecno soglasje. Kadar to dovoljuje veljavno pravo, pravica do odstopa brez razloga preneha šele ob izpolnitvi vseh zakonskih pogojev, vključno s soglasjem, obvestilom in potrditvijo izgube pravice, začetkom izvajanja ter potrditvijo pogodbe in soglasja na trajnem nosilcu. Sama prilagoditev ali začetek izdelave ne odpravita obveznih pravic.
Sama sprememba mnenja ali okusa ni napaka niti samodejna podlaga za vračilo, če rezultat ustreza naročilu in veljavnemu pravu. Zakonske pravice do odstopa in vračila ostajajo.
Manjkajočo, nedostopno, poškodovano, nepredvajljivo ali neskladno vsebino prijavite prek obrazca za stranke ali info@euromove.cz s številko naročila in opisom napake. Odprava napak, znižanje cene in vračilo se ravnajo po veljavnem pravu. Soglasje za takojšnje izvajanje in število ustvarjalnih popravkov ne omejujeta pravic zaradi napak ali nedobave.
Celotno besedilo v angleščini
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VOXENNE creates personalized digital content specifically from the customer's instructions and submitted materials. Cancellation and refund requests are assessed under the terms accepted for the order and applicable law. Where the statutory withdrawal right has validly expired, a change of mind alone does not create a refund entitlement. Rights concerning defects, non-delivery and other mandatory consumer remedies remain unaffected.
Creative revisions are separate from claims concerning non-delivery or defective content. If a payment is refunded or charged back, any related delivery or affiliate commission may be adjusted accordingly.
Some jurisdictions provide rights that cannot be waived or limited by contract. Nothing in this policy excludes or limits any mandatory right available under applicable law.
Contact: info@euromove.cz
Digital product, delivery, withdrawal and defect claims
VOXENNE creates personalized digital songs and videos to the agreed brief. The completed result is made available on the private order page for playback and download. Acknowledging receipt is not a condition for downloading files already made available.
Immediate performance requires the customer's prior active express consent. Where applicable law permits, the right to withdraw without giving a reason expires only when all legal conditions are met, including prior consent, notice and acknowledgment of the loss of that right, commencement of performance, and confirmation of the contract and consent on a durable medium. Personalization or starting production alone does not remove mandatory consumer rights.
A change of mind or personal taste alone is not a defect or an automatic ground for a refund if the result meets the agreed brief and applicable legal requirements. Statutory withdrawal and refund rights remain unaffected.
Report missing, inaccessible, corrupt, unplayable or non-conforming content through the customer form or info@euromove.cz, giving the order number and a description of the defect. Remedies, including any price reduction or refund, follow applicable law. Consent to immediate performance and the number of creative revisions do not restrict rights concerning defects or non-delivery.