Refusionspolitik
Denne side indeholder den fulde juridiske tekst på engelsk. Oversatte resuméer er endnu ikke juridisk gennemgået. Ufravigelige forbrugerrettigheder gælder fortsat.
Information in your language
Digitalt produkt, levering, fortrydelse og reklamation
VOXENNE skaber personlige digitale sange og videoer efter den aftalte bestilling. Det færdige resultat er tilgængeligt på den private ordreside til afspilning og download. En modtagelsesbekræftelse er ikke nødvendig for at hente filer, der allerede er tilgængelige.
Straksopfyldelse kræver et forudgående aktivt udtrykkeligt samtykke. Hvis gældende ret tillader det, bortfalder fortrydelsesretten uden begrundelse først, når alle lovkrav er opfyldt, herunder samtykke, information og anerkendelse af rettens bortfald, påbegyndt opfyldelse og bekræftelse af aftale og samtykke på et varigt medium. Personlig tilpasning eller produktionsstart fjerner ikke i sig selv ufravigelige rettigheder.
En ændring af mening eller smag alene er ikke en mangel eller automatisk grund til tilbagebetaling, hvis resultatet opfylder aftalen og gældende ret. Lovbestemt fortrydelsesret og tilbagebetalingsret bevares.
Anmeld manglende, utilgængeligt, beskadiget, uafspilleligt eller ikke-aftalemæssigt indhold via kundeformularen eller info@euromove.cz med ordrenummer og fejlbeskrivelse. Afhjælpning, prisafslag og tilbagebetaling følger gældende ret. Samtykke til straksopfyldelse og antallet af kreative ændringer begrænser ikke rettigheder ved mangler eller manglende levering.
Fuldstændig tekst på engelsk
View this document separately in English
VOXENNE creates personalized digital content specifically from the customer's instructions and submitted materials. Cancellation and refund requests are assessed under the terms accepted for the order and applicable law. Where the statutory withdrawal right has validly expired, a change of mind alone does not create a refund entitlement. Rights concerning defects, non-delivery and other mandatory consumer remedies remain unaffected.
Creative revisions are separate from claims concerning non-delivery or defective content. If a payment is refunded or charged back, any related delivery or affiliate commission may be adjusted accordingly.
Some jurisdictions provide rights that cannot be waived or limited by contract. Nothing in this policy excludes or limits any mandatory right available under applicable law.
Contact: info@euromove.cz
Digital product, delivery, withdrawal and defect claims
VOXENNE creates personalized digital songs and videos to the agreed brief. The completed result is made available on the private order page for playback and download. Acknowledging receipt is not a condition for downloading files already made available.
Immediate performance requires the customer's prior active express consent. Where applicable law permits, the right to withdraw without giving a reason expires only when all legal conditions are met, including prior consent, notice and acknowledgment of the loss of that right, commencement of performance, and confirmation of the contract and consent on a durable medium. Personalization or starting production alone does not remove mandatory consumer rights.
A change of mind or personal taste alone is not a defect or an automatic ground for a refund if the result meets the agreed brief and applicable legal requirements. Statutory withdrawal and refund rights remain unaffected.
Report missing, inaccessible, corrupt, unplayable or non-conforming content through the customer form or info@euromove.cz, giving the order number and a description of the defect. Remedies, including any price reduction or refund, follow applicable law. Consent to immediate performance and the number of creative revisions do not restrict rights concerning defects or non-delivery.